Resume
Last updated: July 2026
Elvis Rafael Gross Cardero
CloudOps Engineer · Platform Engineer · SRE
Professional Summary
Cloud Operations Engineer with 7+ years of experience delivering reliable, automated, and observable infrastructure across AWS and GCP at enterprise scale. Proven track record managing mission-critical production environments at International Game Technology (IGT), supporting gaming workloads serving millions of end users. Combines deep AWS operations expertise — EKS, SSM, CloudWatch, DR planning — with GCP architecture background and a production-grade homelab running hybrid cloud workloads. Holds five active certifications with CKA in progress. Focused on building systems that scale under pressure, fail gracefully, and recover fast.
Core Competencies
Professional Experience
Cloud Operations Engineer
International Game Technology (IGT) · Las Vegas, NV
- → Managed multi-account AWS environments supporting mission-critical gaming infrastructure serving millions of end users, maintaining 99.9%+ availability through proactive monitoring and rapid incident response.
- → Automated patch compliance across 200+ Linux and Windows EC2 instances using SSM Patch Manager, reducing patching cycle time by ~40% while maintaining full audit trails.
- → Led zero-downtime EKS cluster version upgrades in production using a Golden AMI strategy — pre-hardened node images, controlled drain/cordon rotations, and post-upgrade validation via CloudWatch Container Insights.
- → Reduced MTTD for production incidents by implementing CloudWatch custom alarms, log-based alerting, and Container Insights dashboards enabling proactive anomaly detection before user impact.
- → Designed and validated DR strategies achieving defined RTO/RPO targets, including quarterly DR testing cycles and runbook documentation ensuring team-independent recovery procedures.
- → Conducted AWS Well-Architected Framework reviews across 2 HRI lenses and 3 workload assessments using the Well-Architected Tool — identifying and remediating 6 critical gaps including lack of backups, missing CloudWatch alarms, overly permissive IAM policies, unencrypted data at rest, no multi-AZ design, and absent tagging strategy. Delivered improvement plans reducing risk exposure across reliability and security pillars.
- → Eliminated manual server-by-server operations by standardizing 5–10 recurring tasks through SSM Automation Documents and Run Command — reducing execution time from hours to minutes across instance fleets.
Pre-Sales Cloud Engineer
CODESA (IT & Cloud Consulting) · Lima, Peru
- → Architected and delivered production-ready GCP solutions for enterprise clients using Cloud Run, Pub/Sub, BigQuery, Cloud Functions, IAM, and Cloud Storage — directly contributing to technical wins across the sales cycle.
- → Reduced time-to-close on technical evaluations by ~30% by building end-to-end PoCs validating serverless and real-time data pipeline architectures.
- → Designed secure IAM frameworks and real-time data pipeline architectures (Pub/Sub + BigQuery) as core components of enterprise proposals.
- → Delivered live technical workshops and architecture demos to C-level and technical stakeholders, translating complex GCP capabilities into clear business value.
Cloud Support Engineer
Zeta Ltd · Lima, Peru
- → Monitored cloud infrastructure health using observability and logging platforms, triaging and resolving incidents across compute, networking, and IAM layers.
- → Managed access provisioning and security posture reviews, enforcing least-privilege principles across cloud environments.
Technical Skills
Certifications
Licenses
Technical Projects
Production-Grade Homelab — Hybrid Cloud Environment
Self-hosted bare-metal Kubernetes cluster on physical nodes managed with Proxmox. GitOps delivery via ArgoCD integrated with Jenkins CI/CD pipelines and GitHub self-hosted runners. Configuration management with Ansible + Ansible Vault. Secrets managed via HashiCorp Vault. Observability stack: Prometheus, Grafana, and Loki. Event-driven autoscaling with KEDA. Deployed a Go-based load testing application to evaluate real workload performance across bare-metal nodes and AWS EC2 via secure hybrid tunnel. Security posture managed with Wiz.
fraud-detection-aws-platform — AWS Private EC2 Operations Platform ↗
- → Architected a fraud transaction scoring platform on AWS with a Python worker in private EC2 subnets — no SSH, no bastion, zero inbound exposure; operator access exclusively via SSM Session Manager over VPC Interface Endpoints, with a fully operational SQS → EC2 → DynamoDB pipeline.
- → Authored 11 single-responsibility Terraform modules and implemented OIDC-based GitHub Actions CI/CD with no static credentials — dual-role model (read-only plan / admin apply) scoped to exact OIDC sub claims, with terraform plan posted as a PR comment on every pull request.
- → Built an EC2 Image Builder pipeline producing hardened AL2023 ARM64 Golden AMIs with CIS baseline, CloudWatch Agent, and an ARM64 Python validation gate — malformed AMIs never reach the fleet, with ASG rolling updates on new AMI publish.
- → Integrated GuardDuty (S3 + EC2 malware scanning), AWS Backup (7-day warm / 30-day cold, KMS-encrypted vault), EventBridge routing of HIGH/CRITICAL findings to SNS → Lambda → Slack, and AWS Budgets capped at $100/month.
Architecture diagrams and linked runbooks: rafagross.github.io/projects →